Car Rental Norwood North/Westwood | Enterprise Rent-A-Car (2024)

RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES

RENTER REQUIREMENTS POLICY

All renters and additional drivers must be 21 or older. All renters must have a valid driver’s license and a major credit card or debit card in their name. Individuals with learners’ or instructional permits are not eligible to rent. This is only a summary. For additional details, please reference the Driver’s License Information Policy.

AGE

The underage surcharge for drivers between the ages of 21 and 24 is $25 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers.

DEBIT CARD

Debit cards are accepted at time of rental under the following conditions:

  • the name and address shown on the renter’s driver’s license must match their current home address;

  • the address must be within 50 miles of the renting branch OR the renter’s driver’s license is from the same state where the rental branch is located;

Other than the renter’s spouse or domestic partner, no other additional drivers are allowed.

Renters using a debit card may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers.

If using a debit card for any amounts owed, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred.

Please read the Forms of Payment policy (see below) for additional details pertaining to the use of debit cards at this location.

INSURANCE VERIFICATION

At the time of rental, Renter must provide evidence of a transferrable auto collision, comprehensive and liability policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Midsize Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van, and Corvette.

FORMS OF PAYMENT POLICY

The following forms of payment are accepted for the rental.

VISA®

MasterCard®

American Express®

Discover Network®

Debit Card

The Estimated Total for the rental on the Review & Reserve screen and/or in the email reservation confirmation will be charged to the form of payment provided by Renter. If the rental as reserved is modified, the estimated total amount for the rental may change and would still be charged to the form of payment provided by Renter.

At the time of the rental, Renter will sign a rental contract (the “Contract”) which applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions.

DEPOSIT AMOUNT

To account for Renter potentially incurring additional amounts owed under the Contract, a deposit of $300, or $850 for the following vehicles classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette will be required from Renter at the time of the rental.

ADDITIONAL INFORMATION

Renter must use an above listed form of payment for the deposit amount. The deposit amount will not be available for use by Renter and/or refunded to Renter until after the vehicle has been returned.

If Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from Renter’s deposit amount, if applicable. If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by Renter at the time of rental unless Renter provides a different above listed form of payment to be charged.

If using a debit card for any of the above amounts, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred.

Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental after the vehicle has been returned.  Cash is not accepted.

In addition to one of the above listed forms of payment, credit cards with sufficient available credit which are listed on Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract.

All amounts owed by Renter under the Contract will be submitted (a) as an authorization to be a hold against and ultimately charged to Renter’s credit card or debit card, or (b) to be charged to Renter’s debit card.

Please read the Renter Requirements policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location.

Car Rental Norwood North/Westwood | Enterprise Rent-A-Car (2024)

FAQs

Car Rental Norwood North/Westwood | Enterprise Rent-A-Car? ›

From the company: “Every month, we measure customer satisfaction with each local branch through telephone surveys of hundreds of thousands of our customers. Each branch earns a ranking based on the percentage of its customers who say they were completely satisfied with their last Enterprise experience.

How does Enterprise Rent a Car collect customer satisfaction data? ›

From the company: “Every month, we measure customer satisfaction with each local branch through telephone surveys of hundreds of thousands of our customers. Each branch earns a ranking based on the percentage of its customers who say they were completely satisfied with their last Enterprise experience.

What is Enterprise Rent a Car competitive advantage? ›

Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.

Does Enterprise track their rental cars? ›

Monitoring the rental vehicle in real-time is the main reason why majority of Hertz & Enterprise rental car owners fit their vehicles with Rental Car GPS tracking systems. With GPS tracking devices fitted on your car, you can be able to spot the whereabouts of your car at any point in time.

Does Enterprise track car speed? ›

Our fleet telematics system provides a wealth of data – including GPS location, speed, fuel usage and engine performance – capturing details needed to improve fuel usage, optimize routes and plan maintenance.

Is Hertz or Enterprise better? ›

Enterprise offers the largest fleet, the lowest prices, the best rental car loyalty program overall and was also ranked as #1 in customer satisfaction per a study from JD Power. With that said, Enterprise doesn't offer locations in as many countries as Avis, Budget and Hertz.

Why use enterprise car rental? ›

Enterprise has a newer and larger fleet of vehicles compared to any of our car-sharing competitors. We have car types for any occasion including hybrids, SUVs and fuel-efficient sedans ensuring that the largest fleet of cars to share is also the most environmentally friendly.

What company owns Enterprise Rent-A-Car? ›

How do you collect data on satisfaction? ›

  1. Surveys. Surveys are a great way to get answers to the exact questions you want to ask. ...
  2. Emails. Email is a powerful tool to get feedback from your customers. ...
  3. Interviews and Focus Groups. Interviews and focus groups are a highly effective form of direct feedback. ...
  4. Social Media. ...
  5. Website Analytics. ...
  6. Free-Text Feedback.

How do rental car companies track their cars? ›

This is done by wireless devices and Global Positioning System (GPS) receivers that pinpoint location. Rental companies say they use the devices mainly to track stolen vehicles.

What is the data of customer satisfaction? ›

51% of customers will never do business with that company again just after one poor Customer Experience. 78% of customers have backed out of purchase due to a poor customer experience. 34% of the time, customers switch brands because they are dissatisfied with Customer Service.

What is the enterprise service quality index? ›

This questionnaire is a tool called the Enterprise service quality index (ESQI) and provides an easy way of collecting information quickly to measure their results. The questionnaire focuses on top box positive feedback. Customers who stay local to the company will generally be free positive marketing for Enterprise.

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